Terms of Service
1. Service Description
Remora Pay (operated by VP Innovations LLC) provides non-custodial payment orchestration for WooCommerce merchants. Our service enables merchants to accept card payments from customers through licensed third-party payment providers (Transak, MoonPay, and Coinbase), with settlement in USDC on the Polygon network via immutable smart contracts.
Remora Pay does not process payments directly, hold funds, or act as a financial intermediary. All payment processing is performed by the selected third-party provider. Settlement occurs through on-chain smart contracts that automatically split funds between the merchant wallet and the platform fee recipient.
2. Eligibility
To use Remora Pay as a merchant, you must:
- Be at least 18 years of age
- Have a valid Polygon-compatible wallet address capable of receiving USDC
- Operate a WooCommerce store with a legitimate business purpose
- Comply with all applicable laws and regulations in your jurisdiction
You are responsible for maintaining the security of your wallet. Remora Pay cannot recover funds sent to a lost or compromised wallet.
3. Acceptable Use
You agree not to use Remora Pay to:
- Facilitate illegal transactions or money laundering
- Sell prohibited goods or services as defined by the laws of your jurisdiction
- Circumvent sanctions, export controls, or other trade restrictions
- Engage in fraudulent, deceptive, or misleading business practices
- Interfere with, disrupt, or exploit the smart contracts or platform infrastructure
We reserve the right to disable plugin access or refuse service to any merchant found in violation of these terms.
4. Payment Finality
All cryptocurrency transactions processed through Remora Pay are final and irreversible. Once a payment has been confirmed on the Polygon blockchain and distributed by the smart contract, it cannot be reversed, cancelled, or refunded through Remora Pay.
There are no chargebacks. Unlike traditional payment processors, blockchain transactions do not support dispute mechanisms. Merchants are responsible for managing their own refund policies directly with their customers, outside of the Remora Pay system.
If a merchant wishes to issue a refund, they must do so by sending USDC directly from their own wallet to the customer. Remora Pay does not facilitate refunds.
5. Smart Contract Risks
Remora Pay uses EIP-1167 minimal proxy smart contracts deployed on the Polygon network. While these contracts have been designed for correctness and are immutable once deployed, you acknowledge the following risks:
- Immutable code. Once deployed, smart contracts cannot be modified. If a contract contains a bug, it cannot be patched — a new contract must be deployed.
- Blockchain gas fees. Transactions on Polygon require MATIC for gas. While gas fees on Polygon are typically minimal, they are the responsibility of the transacting party and are subject to network congestion.
- Network availability. Settlement depends on the Polygon network being operational. Remora Pay is not responsible for blockchain outages, forks, or network failures.
- Stablecoin risk. USDC is a third-party stablecoin issued by Circle. Remora Pay makes no guarantees about the value, redeemability, or stability of USDC.
6. Fees
Remora Pay charges a 3.5% platform fee on each transaction, deducted automatically by the smart contract before settlement to the merchant wallet. There are no monthly fees, setup fees, or minimum volume requirements.
Third-party payment providers (Transak, MoonPay, Coinbase) may charge their own processing fees to the end customer. These fees are set by each provider and are outside of Remora Pay’s control.
7. Limitation of Liability
Remora Pay is provided “as is” without warranty of any kind, express or implied. To the maximum extent permitted by applicable law, Remora Pay and its affiliates shall not be liable for:
- Loss of funds due to wallet compromise, incorrect wallet addresses, or user error
- Failures or errors in third-party payment provider services
- Smart contract vulnerabilities or exploits
- Blockchain network failures, delays, or congestion
- Loss of business, revenue, or profits arising from the use or inability to use the service
- Any indirect, incidental, special, or consequential damages
8. Intellectual Property
The Remora Pay name, logo, website, plugin code, and associated materials are the intellectual property of Remora Pay. You may not reproduce, modify, distribute, or create derivative works from our materials without prior written consent.
The WooCommerce plugin is provided under license for use with your store. This license is non-transferable and may be revoked if these terms are violated.
9. Termination
You may stop using Remora Pay at any time by deactivating the WooCommerce plugin. No notice is required.
We may suspend or terminate your access to the service if we reasonably believe you are in violation of these terms, engaged in fraudulent activity, or if continued service would expose us to legal liability. Where possible, we will provide notice before termination.
Termination does not affect any transactions already completed on-chain. Smart contracts that have already been deployed will continue to function independently of Remora Pay.
10. Changes to These Terms
We may update these terms from time to time. Material changes will be communicated through the website or plugin dashboard. Your continued use of Remora Pay after changes are posted constitutes acceptance of the revised terms.
11. Governing Law
These terms shall be governed by and construed in accordance with the laws of the State of Connecticut, United States, without regard to conflict of law principles. Any disputes arising from or relating to these terms or the use of Remora Pay shall be resolved in the state or federal courts located in Connecticut.
12. Contact
If you have questions about these terms, contact us at support@remorapay.com.